This privacy policy sets out how SustainSuccess Ltd., 19 Harboro Road, Sale, Manchester M33 5AF, uses and protects any information that you give SustainSuccess. when you use this website or when you interact with us as an organisation.

SustainSuccess is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

SustainSuccess may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2011 and was last updated 16 August 2018.

Throughout this Privacy Policy we have referred to our website, products, services, events, newsletters, research, downloads, briefing requests and any other services collectively as “products and services”.

If you have any questions about this Privacy Policy, or if you need to contact us about your personal data (including amending and deleting it), you can contact us by:

  • Emailing Niall Enright, at mail@sustainsuccess.co.uk
  • Using the contact form on our website;
  • Writing to us at the registered address above; or
  • Telephone on +44 (0) 7812 519 965.

What we collect

We may collect the following information:

  • name and job title,
  • contact information including email address,
  • other information relevant to customer surveys and/or offers, including software details, such as the version of Excel or Windows that you use,
  • information about the IP address from which you have logged in to this site.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services and to provide technical support for our software products.
  • We may occasionally send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can unsubscribe to these communications at any time by contacting us or by choosing the unsubscribe option on our email.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. You can unsubscribe to these communications at any time by contacting us or by choosing the unsubscribe option on our email.
  • Information about your IP address will be used to identify the country from which you have logged into this website for the purposes of confirming VAT jurisdiction when purchases are made from the site store.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contact forms

If you use the contact form on this website, we will have details of your name, email address and the enquiry you make. We will use this information to respond to your message.

Cookies

Cookies are very small text files that contain an identifier that is sent by a web server to a web browser and are stored by the browser on your computer. They are commonly used to retain settings or other features ready for your next visit. We have made every effort to limit the cookies that we use to the minimum needed to provide the functionality of this website (called ‘technical’ cookies).

CookieTypeDurationDescription
01AIpersistent1 yearThis cookie is set by the abmr.net domain (Akamai Technologies) to enable streaming data such as videos. You may remove or block it as described below.
PHPSESSIDsessionwhile browser is openTo maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information and only lasts for the duration of your visit.
PYPFpersistent1 yearIf you place an order requiring payment, PayPal uses this cookie to recognise its customers and to shorten the time the user needs to log in to their PayPal account by checking their email on PayPal database.
Viewed_cookie_policypersistent1 yearSustainSuccess uses this cookie to determine if you have seen our cookie policy
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_sessionpersistent1 yearWe use WooCommerce as our online store. These cookies are used to keep track of items in your cart in the event that you navigate away from the store pages.
_gapersistent2 yearsThis website uses Google Analytics to obtain statistics about visitors. This cookie is used to distinguish users.
_gidpersistent24 hoursThis website uses Google Analytics to obtain statistics about visitors. This cookie is used to distinguish users.

You can decide if you want to accept or reject cookies by changing the settings in your browser. If you do not change your browser settings to reject cookies, you are assumed to have given consent to cookies being saved. For more information please follow the links relevant to the browser that you use: Chrome, Edge, Internet Explorer, Firefox, Opera, Safari (Mac), Safari (iOS, iPhone, iPad). Please note that most of this site’s products and services will work fine without cookies being saved, but some features may be unavailable.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How long we keep your data

Contact details will be sent to us in the form of an email and we will store these for up to 10 year since the last communication. Sales and download information is retained in email form and in the store database and will also be retained for up to 10 years since the last transaction.

If we send you an email message and this is shown as undeliverable, we will delete your contact details from our email database. You can contact us at any time to ask for your information to be removed (see below).

Where we send your data

If you use the PayPal service to make a payment in our store, your data may be sent outside the European Union. This data is controlled under the Privacy Shield agreement between the EU and the US. SustainSuccess does not collect or process this payment data. Paypal’s privacy policy can be accessed here: please contact them directly if you wish to control the information they hold about you or your payments.

We collect information about visitors who make comments on our site using the Akismet anti-spam service. The information we collect includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). This data may be held or processed outside the European Union. Askimet’s privacy policy can be found here.

If you subscribe to our newsletters, your contact details will be sent to Feedblitz, a mailing list service which automatically send out new posts from this site to subscribers. FeedBlitz never sells, rents or buys email addresses. Their privacy policy can be found here.

Controlling your personal information

As a data subject, you have certain rights with respect to the personal data that you have provided to us:

  • The right to request a copy of the information that we hold about you;
  • The right to request that we correct any personal data that we hold about you which is inaccurate or incomplete;
  • In specific circumstances you can ask for the personal data that we hold to be deleted;
  • Where specific conditions apply, the right to restrict the processing of your personal data;
  • The right of data portability when transferring your personal data to another organisation;
  • The right to object to certain types of processing (including automated processing).
  • The right to complain to the Supervisory Authority (which in the UK is the Information Commissioner’s Office).

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

SustainSuccess is registered with the UK’s Information Commissioner’s Office, reference number ZA451392.

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